Welcome to our Terms and Conditions page. We hope that all answers to your questions can be found here. If not feel free to contact us directly.
When you have found the products you wish to buy and put them in your cart we ask you about your personal information and credit card info. When you accept our trading conditions and have conducted your payment you will receive an order confirmation. All prices are in DKK and include 25% VAT.
Denim Project accept Dankort, Visa, Visa Elevtron, MasterCard, Maestro, JCB & American Express. If you have used Apple Pay or Google Pay then these will be shown to you in our dynamic payment system. We never withdraw a larger amount than you have accepted to, and no fees on payments. We only use a secure connection called SSL (Secure Socket Layer) protocol which ensures that your payment can not be read by a third party.
We send all our packages with GLS and you are free to choose to collect your parcel at a GLS location, or delivered to your home or workplace. You can choose any shipping address you want . When we receive your order we strive to ship within the first 24 hours of the next coming week day. Then it takes GLS 1-2 days to deliver on your chosen address. Delays during holidays/bank holidays may occur.
You have 14 days to regret your purchase from the day of arrival or the day reported to arrive. Return the product to us in the same condition and quantity (with hangtags etc.) as you received it. Fill out the return form with the correct return code and send us the item within 14 days of arrival. As soon as we receive your return, the amount will be refunded to your account. You also have the option to cancel the order by refusing to receive the goods. If you do this, the item is returned to us. All freight costs for returned items are at the customers expense.
All parcels remain the responsibility of the customer until it is received at our returns address stated below.
Note: We can only handle returned products that you have purchased through Denim Project. Remember to save the tracking number. You are responsible for the product until it arrives at our warehouse. Send the returned goods to:
Textile Logistics Aps
Niels Bohrs Vej 2
att: Denim Project
There's always a 2 year warranty on products bought from Denim Project. The warranty doesn't cover damages directly or indirectly occurred as a result of mistreatment.